FAQ
DO I HAVE TO PURCHASE TICKETS IN ADVANCE?
We always advise that you purchase your tickets in advance to ensure preferred seating as all seats are reserved. If you wait until the night of the performance, we cannot guarantee seats will be available. The sooner you purchase tickets, the better choices you have in choosing your seats. We recommend at least a week in advance.
HOW DO I PURCHASE TICKETS?
Tickets for all events at the Waterside Theatre may be purchased online, or by phone at 252-473-6000. All persons, regardless of age, must have a ticket for ticketed performances at the Waterside Theatre. Children under the age of 5 are admitted to The Lost Colony but still require a ticket. The Lost Colony can only guarantee tickets purchased through The Lost Colony. Ticket Office and through the sole authorized ticket online provider, Etix.com. Patrons purchasing tickets through any third-party ticket brokers, such as StubHub, Ticketnetwork, Vividseats, Cheaptickets or any other individual reselling their tickets, assume full risk for potentially fraudulent tickets purchased or obtained through unauthorized vendors.
CAN YOU RESERVE MY SEATS AND I WILL PAY CASH WHEN I ARRIVE?
Seats cannot be reserved without payment. Will my bag be inspected at the entrance? For safety reasons, The Lost Colony staff reserves the right to inspect bags and other items brought into the theatre.
WHAT SHOULD I WEAR?
We are casual. Dress comfortably. Remember we are outdoors, so a light jacket is sometimes a good idea to have handy.
CAN I BRING MY CHILDREN?
Children are welcome! We believe The Lost Colony is an experience for the entire family. There are loud noises such as gun shots, so if your child is afraid of loud noises, use your best judgement. Only you know how attentive your children are and how they react to certain situations. Do keep in mind that if your child is causing distractions to the guests around them, you may be asked to move to the breezeway until your child settles down. You may bring a stroller down to the theatre, but they must be left in the breezeways, located at the back of the theatre, unattended and at your own risk.
CAN I HOLD MY CHILD IN MY LAP OR DO THEY NEED A TICKET?
Everyone entering the theatre, regardless of age, must have a ticket even if there is not a charge for it. So they must have their own ticket for admission, but of course, may sit in your lap if they prefer that over a seat!
CAN I BRING MY STROLLER?
You are welcome to bring your stroller. Strollers must be left in the House Breezeway located at the back of the theatre, unattended and at your own risk.
CAN I BRING MY PET TO THE PERFORMANCE?
Except for service dogs assisting patrons with disabilities, pets are not permitted.
DO YOU HAVE ACCESSIBLE SEATING?
Yes, the Waterside Theatre have accessible seating for patrons with disabilities. Please contact the Box Office at 252-473-6000 if you have any questions about how to purchase accessible seating.
CAN I BRING A CAMERA OR TAKE PICTURES?
Patrons are welcome to take pictures before and after the show. If it is found that you are videotaping at any point, we reserve the right to hold your camera or phone until the end of the performance.
WHAT IS YOUR SMOKING POLICY?
All our theatre facilities are smoke-free facilities. Smoking, including E-cigarettes and vaping, is only permitted outside the main gates of the theatre.
CAN WE BRING AN UMBRELLA?
We do not allow the use of umbrellas in the theatre, as they are a distraction to other patrons. Rain ponchos are available in the gift shop.
YOUR PURCHASE IS RISK FREE!
If you are unable to attend a performance, we welcome ticket exchanges up to 24 hours before the scheduled performance for a credit towards any future available show within the same season. There is NO FEE for changing your date. Your ticket purchase may always be turned into a tax-deductible donation to the theatre if you are unable to attend. I cannot attend a show that I am holding a ticket for…can I get a refund? All sales are final. No refunds will be given unless a performance is cancelled in its entirety and the ticket holder has purchased Performance Cancellation Insurance. You may exchange your tickets for another evening by calling the Ticket Office prior to the start of your scheduled performance.
WE HAD A FAMILY EMERGENCY AND HAD TO RETURN HOME. CAN WE GET A REFUND?
We ask that you call the ticket office as soon as possible to work out an exchange.
WHAT IF I LOSE MY TICKETS?
All prepaid tickets have the option of printing at home or mobile device scan.
CAN I BRING MY OWN FOOD OR DRINK TO THE PERFORMANCE?
Outside food and drinks are not permitted in any of our facilities, with the exception of sealed bottled water. There are concession stands on both sides of the theatre as well as a beer & wine kiosk to the right of the entrance to the theatre. Both food and drinks are allowed in the seating area.
SHOULD WE WEAR BUG REPELLENT?
We recommend that you bring spray or other repellent with you.
DO YOU HAVE AN ATM ON SITE?
We do not. There are several ATM locations in Manteo, approximately four miles south.
WHERE ARE THE BEST SEATS?
We believe that all of our seats are awesome! The seats up higher offer an impressive view of the water and sunset behind the theatre, but the lower seats bring you closer to the action.
WHAT ABOUT PARKING?
Once in Fort Raleigh National Historic Site, follow the signs to The Lost Colony or Waterside Theatre. Parking is free!
WHAT IF I AM GOING TO BE LATE?
Latecomers will be seated at the discretion of the house management. You may be asked to wait at the top of the hill before being seated.
DO YOU OFFER GROUP RATES?
Yes, we do and we’d love to have your group! Find Group Discounts info here, or call 252.473.6000 for more info.
ARE THERE PLACES TO EAT OR STAY NEAR THE THEATRE?
Please visit the Outer Banks Visitors Bureau website for more information on lodging and dining options near The Lost Colony.
HELP, SOMEONE IS DISRUPTING MY EXPERIENCE!
We want everyone to have a memorable time when the visit The Lost Colony! We do understand that sometimes things happen that disrupt your experience. Our ushers are trained to handle challenges and they are eager to help you have a wonderful time. If you encounter any problem with sound levels, other patrons’ behavior, seating issues, etc. – please notify the nearest usher. They will do all they can to help.
WHAT IF I HAVE ADDITIONAL QUESTIONS NOT ANSWERED HERE?
If you have any additional questions, please contact us by email at info@www.thelostcolony.org or by phone 252-473-2127. Your questions will be answered as quickly as possible.
