Do I have to purchase tickets in advance?
We always advise that you purchase your tickets in advance to ensure preferred seating. If you wait until the night of the performance, we cannot guarantee seats will be available.
How soon do I need to purchase my tickets?
The sooner you buy your tickets, the better choices you have in choosing your seats. We recommend at least a week in advance.
Can you reserve my seats and I will pay cash when I arrive?
Seats cannot be reserved without payment.
What should I wear?
We are casual. Dress comfortably. Remember we are outdoors, so a light jacket is a good idea to have handy.
Can I bring my children?
Children are welcome! We believe The Lost Colony is an experience for the entire family. There are loud bangs, so if your little one is scared of loud noises, use your best judgment. We love children and offer family programming on many occasions, but some shows may not be appropriate for younger audiences based on the nature of the content or on the need for quiet during certain pieces. If you have a question about whether a specific show is appropriate, call the Box Office at 252-473-6000. Only you know how attentive your children are and how they behave. Do keep in mind that if your child is causing distractions to the guests around them, you may be asked to leave your seat until your child settles down.
Can I hold my child in my lap or do they need a ticket?
Everyone entering the theatre, regardless of age, must have a ticket even if there is not a charge for it. So they must have their own ticket for admission, but of course, may sit in your lap if they prefer that over a seat!
Can I bring my stroller?
You are welcome to bring your stroller. Strollers must be left in the rain shelters located at the back of the theatre, unattended and at your own risk.
Can I bring my pet to the performance?
To ensure the comfort and safety of all our guests, we do not permit pets to attend the performance, with the exception of Certified Service Animals.
Is your theatre wheelchair accessible?
Wheelchair seating is available; please call the ticket office in advance for assistance before making your purchase. A limited amount of wheelchairs are also available for patrons who require them.
Do you offer Sign Language Interpreters?
If you need a sign language interpreter, please let us know two weeks in advance (the required time to notify our interpreter) and we will make every attempt to have one for you. Scripts are always available when sign language interpretation is not. This service is provided by the generous support of the Kealy Family Foundation.
Can we take pictures during the show?
Yes. We ask that you turn your flash off. Also note that due to copyright laws, videotaping is prohibited.
What is your smoking policy?
Smoking is not permitted in the theatre.
Can we bring an umbrella?
We do not allow the use of umbrellas in the theatre, as they are a distraction to other patrons. Rain ponchos are available in the gift shop.
Your purchase is risk free!
If you are unable to attend a performance, we welcome ticket exchanges up to 24 hours before the scheduled performance for a credit towards any future available show. There is NO FEE for changing your date. Your ticket purchase may always be turned into a tax-deductible donation to the theatre if you are unable to attend.
We had a family emergency and had to return home. Can we get a refund?
We ask that you call the ticket office as soon as possible to work out an exchange.
What if I lose my tickets?
All prepaid tickets have the option of printing at home, will call or mobile device scan. If you lose your tickets just stop by the ticket office and we will gladly reprint your tickets.
Can we bring food and drinks?
Outside food and drinks are not permitted. There are two concession stands inside the theatre.
Should we wear bug repellent?
We recommend that you bring spray or other repellent with you. We do offer bug spray at the concession stands.
Do you have an ATM on site?
We do not. There are several ATM locations in Manteo, approximately four miles south.
What time does the show start?
The show starts at 7:45PM, seating begins at 7:15PM. The lobby areas open at 6:00PM. We suggest you arrive at least one half hour prior to curtain. The show runs approximately two hours with an intermission.
Where are the best seats?
We believe that all of our seats are awesome! House Right seats offer the best view of the Queen's stage. House Left seats offer the best view of the Indian stage. Before buying your seats, have a good look at our seating map.
Do you offer Group Rates?
Yes, we do!
Are there places to eat or stay near the theatre?
Please visit the Outer Banks Visitors Bureau website
for more information on lodging and dining options near The Lost Colony.
As you probably know, Outer Banks weather is unpredictable – raining during the day and then clearing up in time for the show. We make every effort to perform The Lost Colony
while keeping our guests in a comfortable and safe environment.
But we are outdoors, so here’s how it goes:
- Typically, no decision about the performance is made prior to 7:45 PM.
- In a light rain, we will keep going and enjoy the added ambiance.
- The performance may be delayed due to weather conditions.
- If your performance is cancelled, you may receive tickets for another 2019 performance of The Lost Colony – Yep, you can come back! Just call our Ticket Office at 252-473-6000 to make these arrangements.
Performance Cancellation Insurance
Just don’t trust the weather? For only $5.00 per ticket you can purchase Performance Cancellation Insurance and receive a refund for the value of the ticket minus taxes & $2.50 ticket processing fee. If the show is cancelled after completion of Act 1, there are no refunds but you still can receive tickets to another 2019 performance of The Lost Colony
Performance Cancellation Insurance is available up to 24 hours before the performance.
Refunds are only given if insurance has been purchased AND
the show is cancelled. If patrons leave of their own volition and the show is performed, no refunds will be given. Refunds are not available the same date as the cancelled performance. Please contact the ticket office after 2PM the following day.
If you would like to add Performance Cancellation Insurance after the initial ticket purchase, please contact the Ticket Office: 252-473-6000.